Shipping policy

Shipping policy

Shipping Policy

Last updated: July 27, 2026

This Shipping Policy explains the order-processing, shipping, delivery, and tracking procedures for purchases made through our online store.

Shipping Locations

We currently deliver products to serviceable addresses across India.

Delivery availability may depend on the customer’s PIN code, courier coverage, product type, and other logistical restrictions. Customers can confirm delivery availability by entering their address during checkout.

We currently do not offer international shipping.

Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation.

Business days are Monday through Saturday, excluding Sundays and public holidays.

Orders placed on Sundays, public holidays, or during unusually busy periods may be processed on the next available business day.

Customers will receive an order confirmation through the email address or phone number provided during checkout.

Estimated Delivery Time

After dispatch, orders are generally delivered within 3–7 business days.

The estimated total delivery time, including order processing, is approximately 4–9 business days from the order date.

Delivery to remote areas or locations with limited courier coverage may take longer.

Delivery periods are estimates and may be affected by courier operations, weather conditions, public holidays, transportation interruptions, local restrictions, natural events, or other circumstances outside our reasonable control.

Shipping Charges

Applicable shipping charges are calculated and clearly displayed during checkout before the customer completes payment.

Shipping charges may vary depending on:

  • Delivery location and PIN code.
  • Product weight or dimensions.
  • Order value.
  • Selected delivery method.
  • Promotional shipping offers.

When free shipping is available, it will be clearly displayed on the product page or during checkout.

Customers will not be charged any shipping amount other than the amount shown and accepted during checkout.

Order Tracking

When an order is dispatched, available tracking information will be sent through email, SMS, WhatsApp, or another contact method provided during checkout.

Tracking information may take up to 24–48 hours to become active after dispatch.

Customers may also contact our customer-support team for assistance with tracking an order.

Delivery Attempts

Courier partners may make more than one delivery attempt when the customer is unavailable during the first attempt.

Customers should ensure that:

  • The delivery address is complete and accurate.
  • The provided phone number is active.
  • Someone is available to receive the order.
  • Any delivery calls or messages are answered promptly.

The courier may return the order to us after unsuccessful delivery attempts.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please contact us as soon as possible when an address needs to be corrected. Address changes may not be possible after an order has been packed or dispatched.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

Additional shipping charges may apply when an order must be reshipped because an incorrect address was provided.

Refused or Undeliverable Orders

An order may be returned to us when:

  • The customer refuses to accept delivery.
  • The delivery address is incorrect or incomplete.
  • The recipient is repeatedly unavailable.
  • The customer cannot be contacted.
  • The courier cannot access the delivery location.

For prepaid orders, applicable forward and return shipping charges may be deducted from an eligible refund when the failed delivery resulted from customer-provided information or refusal of delivery.

Cash-on-delivery privileges may be restricted for customers who repeatedly refuse or fail to accept confirmed orders.

Delayed Orders

Occasional delays may occur because of:

  • Courier or transportation disruptions.
  • Severe weather.
  • Public holidays.
  • High order volumes.
  • Remote delivery locations.
  • Government restrictions.
  • Natural disasters or other events outside our control.

Please contact us when an order has not arrived within the estimated delivery period. We will coordinate with the courier partner and provide available updates.

Lost Packages

When tracking shows no movement for an unusually long period or the courier confirms that a package has been lost, please contact us.

We will investigate the matter with the courier partner. After the loss has been verified, we may offer an appropriate replacement or refund.

We cannot treat an order as lost solely because of a temporary tracking delay.

Damaged or Tampered Packages

Customers should inspect the outer package before accepting delivery.

When a package appears visibly damaged, opened, or tampered with, customers may refuse delivery or record the condition before opening it.

Please report damaged, defective, missing, or incorrect products within 48 hours of delivery by contacting us with:

  • The order number.
  • Clear photographs of the package.
  • Photographs of the shipping label.
  • Photographs or video of the delivered product.
  • An unboxing video, where available.

Verified claims will be handled according to our Return and Refund Policy.

Separate Shipments

Orders containing multiple products may sometimes be delivered in separate packages because of product availability, warehouse location, package size, or courier requirements.

Separate packages may have different tracking numbers and delivery dates. Customers will not be charged additional shipping fees unless those charges were disclosed during checkout.

Order Cancellations

Customers may request cancellation before the order has been packed or dispatched.

Once an order has been dispatched, cancellation may not be possible. The customer may request a return after delivery, subject to our Return and Refund Policy.

Contact Us

For shipping, tracking, delivery, or order-related questions, contact:

Email: priyanka.thatstore@gmail.com
Phone: +91 96969 85895

Business address:
Pulikeshi Nagar, Fraser Town
Near Thom’s Bakery & Supermarket, Wheeler Road
Bengaluru, Karnataka – 560005
India